Insight

Insights on digital products, experience design, technology, and leadership shaping business and society.

A New Look Will Not Fix an Outdated Website or App: When to Improve, Redesign, or Rebuild
Product DesignTechnologyBusiness & Market

A New Look Will Not Fix an Outdated Website or App: When to Improve, Redesign, or Rebuild

Growth Should Not Create More Chaos: How Digitalization Helps a Business Scale
Business & MarketProduct ManagementLeadership & Teams

Growth Should Not Create More Chaos: How Digitalization Helps a Business Scale

Customers Should Not Have to Start Over: Designing Smoother Journeys Across Digital Channels
Product DesignProduct Management

Customers Should Not Have to Start Over: Designing Smoother Journeys Across Digital Channels

Build Once or Build for Each Platform? Choosing Between Native, Cross-Platform, and Web Apps
TechnologyProduct Management

Build Once or Build for Each Platform? Choosing Between Native, Cross-Platform, and Web Apps

When AI Makes Creating Easy, Original Thinking Becomes More Valuable
TechnologyLeadership & TeamsPerspectives

When AI Makes Creating Easy, Original Thinking Becomes More Valuable

Getting Customers to Sign Up Is Only the Beginning: How Product Experience Drives Retention
Product ManagementBusiness & MarketProduct Design

Getting Customers to Sign Up Is Only the Beginning: How Product Experience Drives Retention

Where Are Users Getting Stuck? Turning Customer Behavior into Better Product Decisions
Research & InsightProduct DesignProduct Management

Where Are Users Getting Stuck? Turning Customer Behavior into Better Product Decisions

A Great UI Does More Than Look Good: How Clear Journeys Turn Interest into Action
Product DesignBusiness & Market

A Great UI Does More Than Look Good: How Clear Journeys Turn Interest into Action

Your Digital Experience Is Part of Your Reputation: How Better UX Builds Customer Trust
Product DesignBusiness & Market

Your Digital Experience Is Part of Your Reputation: How Better UX Builds Customer Trust

The AI Screen Looks Simple. Why Do Users Still Feel Lost?
TechnologyProduct Design

The AI Screen Looks Simple. Why Do Users Still Feel Lost?

From Waiting for Clicks to Getting Work Done: How AI Is Changing Digital Products
TechnologyProduct DesignProduct Management

From Waiting for Clicks to Getting Work Done: How AI Is Changing Digital Products

Why the Best Customer Journey Is Not Always the Shortest: When Extra Steps Create More Value
Product DesignPerspectives

Why the Best Customer Journey Is Not Always the Shortest: When Extra Steps Create More Value

Great Customer Experiences Start Behind the Scenes: How to Build a Customer-First Business
Business & MarketProduct ManagementLeadership & Teams

Great Customer Experiences Start Behind the Scenes: How to Build a Customer-First Business

The AI Demo Worked. Why Did the Project Still Fail to Deliver Value?
TechnologyProduct ManagementBusiness & Market

The AI Demo Worked. Why Did the Project Still Fail to Deliver Value?

When Every AI-Made Brand Starts to Look the Same: How to Make Yours Stand Out
Brand & PositioningTechnologyPerspectives

When Every AI-Made Brand Starts to Look the Same: How to Make Yours Stand Out

Reflection: Like a Warung After Closing, Turning a Busy Day into Better Judgment
PerspectivesLeadership & Teams

Reflection: Like a Warung After Closing, Turning a Busy Day into Better Judgment

Navigate Ambiguity: Like a Captain Forging the Route Through the Fog
Product ManagementLeadership & TeamsPerspectives

Navigate Ambiguity: Like a Captain Forging the Route Through the Fog

Communicate Deliberately: Like a Diplomat Aligning Allies in a High-Stakes Room
Leadership & TeamsProduct ManagementPerspectives

Communicate Deliberately: Like a Diplomat Aligning Allies in a High-Stakes Room

Build and Craft Intentionally: Like a Watchmaker Engineering Every Gear
Product DesignTechnologyPerspectives

Build and Craft Intentionally: Like a Watchmaker Engineering Every Gear

Move Between Concrete and Abstract: Like a Doctor Connecting Symptoms to the Larger System
Product DesignProduct ManagementBusiness & MarketPerspectives

Move Between Concrete and Abstract: Like a Doctor Connecting Symptoms to the Larger System

Rapidly Experiment: Like a Chef Testing Small Portions Before Serving the Full Menu
Product DesignProduct ManagementPerspectives

Rapidly Experiment: Like a Chef Testing Small Portions Before Serving the Full Menu

Synthesize Information: Like Sifting Gold from Sand to Find Meaning in Messy Research
Research & InsightProduct DesignPerspectives

Synthesize Information: Like Sifting Gold from Sand to Find Meaning in Messy Research

Learn from Others: Like Watching a Barista Who Knows Your Order and Your Mood
Product DesignResearch & InsightPerspectives

Learn from Others: Like Watching a Barista Who Knows Your Order and Your Mood

Design Your Design Work: Like Setting Up Your Kitchen Before You Cook
Product DesignProduct ManagementPerspectives

Design Your Design Work: Like Setting Up Your Kitchen Before You Cook

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