Blog
Insights on digital products, experience design, technology, and leadership shaping business and society.
Growth Should Not Create More Chaos: How Digitalization Helps a Business Scale
Customers Should Not Have to Start Over: Designing Smoother Journeys Across Digital Channels
Build Once or Build for Each Platform? Choosing Between Native, Cross-Platform, and Web Apps
Getting Customers to Sign Up Is Only the Beginning: How Product Experience Drives Retention
Where Are Users Getting Stuck? Turning Customer Behavior into Better Product Decisions
From Waiting for Clicks to Getting Work Done: How AI Is Changing Digital Products
Great Customer Experiences Start Behind the Scenes: How to Build a Customer-First Business
The AI Demo Worked. Why Did the Project Still Fail to Deliver Value?
Navigate Ambiguity: Like a Captain Forging the Route Through the Fog
Communicate Deliberately: Like a Diplomat Aligning Allies in a High-Stakes Room
Move Between Concrete and Abstract: Like a Doctor Connecting Symptoms to the Larger System
Rapidly Experiment: Like a Chef Testing Small Portions Before Serving the Full Menu
Design Your Design Work: Like Setting Up Your Kitchen Before You Cook
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- Based inJakarta, Indonesia